Customer portal

Give customers a clear route from registered product to relevant support.

VFlowPro’s customer portal focuses on the information that belongs with ownership: registered products, available documents, warranty claims, recall notices and the history of parts quote requests.

Explore the customer journey
Product ownership verificationWarranty claimsRecall noticesParts quotes
My productAvailable support
VF-2408-0172Registered to this account
DocumentsApproved downloads
WarrantyClaim status & action
PartsQuote request history
Safety noticeRecall information
An ownership experience built on verified context

Make it easier to reach the right customer information without exposing the whole internal system.

Customers can claim an account through an ownership-verification route that checks their registered email and product serial, sends a confirmation code and then lets them create access. From there, the portal keeps their support activity close to the products they own.

It is a focused self-service layer, not a mirror of every internal operational screen. That makes the experience simpler for customers and preserves the detail internal teams need for review work.

Ownership starts with verificationUse the customer’s registered email and product serial as the route into account creation.
Support stays product relevantShow product records, approved documents, claims, recalls and quote history in the right context.
Safety communication remains clearRecall notices remain visible, while profile preferences can cover other email communication choices.
The customer journey

A simple route from product ownership to after-sales action.

Each step starts from a product that is known to the platform, so a customer does not need to navigate a disconnected set of forms and email threads.

Verify ownershipConfirm the registered email and product serial, then complete account setup with a code.
See the productReview registered-product context and the documents approved for that product.
Ask for supportSubmit a warranty claim or build a parts quote request from the relevant product context.
Follow the outcomeReturn to claim, quote and recall information as after-sales activity progresses.
What customers can do

Focused support without unnecessary friction

Customer users have tools that relate directly to their registered products and their own history.

Access approved documentsFind the product documentation made available for customer download.
Submit and follow warranty claimsTrack status, provide requested information and appeal a rejected decision when eligible.
Request a parts quoteUse the catalogue and quote basket; dealer teams later price and respond to the request.
What stays with the internal team

Review detail where it is needed

Dealers and administrators retain the operational controls needed to validate evidence, price parts and manage lifecycle outcomes.

Claim review and decisionsDealer inspection and HQ review occur in their own workflow contexts.
Quote pricing and conversionDealers set item availability and pricing, then record conversion to order where appropriate.
Recall managementAdministrative teams analyse impact, initiate notifications and track resolutions.